A rising number of businesses are making the switch from traditional copper-wire telephone lines to Voice over Internet Protocol (VoIP) technology. These telephony platforms work by taking analog voice signals, turning them into digital signals and then sending them as data via your broadband line. They allow users to make calls directly from their computers, VoIP phones, and other web-enabled devices.
There’s no doubting their increasing popularity, but could a VoIP system benefit your business? Here are five reasons to consider making the switch.
A range of additional features
As well as allowing you to make and receive phone calls, VoIP supports a range of useful additional services that can help your business to operate more effectively and efficiently. For example, telecommunications specialists such as poptelecom.co.uk offer packages with features such as mobile twinning, call recording and call queuing. This allows you to choose the services that are tailored to meet the specific needs of your organization.
Keeping costs to a minimum is no doubt one of your top priorities, and VoIP technology can help with this. These solutions require little or no capital expenditure and can be inexpensive to use on an ongoing basis. With VoIP, you only need one supplier for your voice and data needs. The cost of calls can be cheaper too, particularly long-distance calls. Over a period of time, you stand to make significant savings by switching to VoIP.
Another benefit of VoIP is the added flexibility it brings – including in terms of scalability. It’s not always easy to predict how many phones you’ll need over the next year or so. And, if you have a traditional system, it could be a hassle and an additional expense to upgrade or expand your phone capacity. With VoIP, you can do this immediately without incurring significant costs.
VoIP gives you greater flexibility in other ways too. For example, your staff members can use their VoIP-enabled devices or adapters wherever they are – as long as they have access to a high-speed web connection. This can be particularly useful if your workers travel a lot or work remotely.
Improved business continuity
Effective disaster recovery is essential for any business, and VoIP can play an important role in this. If your office is suddenly out of use because of an unexpected problem like a flood, fire or power outage, VoIP solutions can mean you’re still able to communicate with customers, suppliers and so on. In turn, this can help you to protect your reputation, ensure you don’t miss out on business and, more generally, keep your business running smoothly.
Easy to set up and run
Installing and running VoIP systems requires very little technical knowledge and skill. Because the transfer of voice to digital signals takes place via software rather than hardware, these solutions are easy to set up, maintain and adapt. This makes them a highly user-friendly option for firms of all sizes and types.
Given the many advantages of VoIP systems, it’s well worth investigating whether they could be useful to your business. You might find that making the switch brings a range of important benefits that help to make your organization more competitive and successful.